Shipping & Returns

 Shipping information..

Every New Balance Custom shoes is made to order, New Balance shoes has an estimated time of within 4 weeks for orders to be created and sent to our US warehouse. Once we have received your custom shoes, we then start shipping the order to UK using USPS (United States Postal Services) Priority Mail International which an ETA is 6-10 Business Days*.

Delivery will vary depending on the period it takes New Balance shoes to make your order and delivery time. When the item is in UK it will then be shipped to your UK address through UK Post.

Once you have been emailed a tracking number for status updates on your order, My New Balance Shoes UK DON'T have additional information besides whats shown on the tracking info page on the USPS tracking website. Any questions regards to location or updates will be reverted back to the USPS tracking website as we won't have further information.
Express shipping..

We can express the order for you at an additional price using USPS Express Mail International 3-5 business days. The price will depend on your order but can be ticked on checkout prior to payment.

Order Status

How do i track my order..

To track your order a tracking number will be provided upon confirmation of delivery For additional information regarding your tracking number, please refer to the USPS website. As advised above we won't have more information given then whats shown, please contact UK Post for further information with the tracking # provided.

Return Policy

Need to return an item..

Please read the official New Balance websites for the return policy, we don't provide a return policy.


Need to stop my order..

Unfortunately once your order has been confirmed we don't accept cancellations after this.
Faulty Item
I got a faulty shoe

We inspect all items prior to shipping to UK and will notify yourself of ANY faulty goods.
Purchasing Direct from New Balance Shoes

Why can't i purchase direct from New Balance..

As they don't ship to UK this is the key reason why you can get custom vans shoes, that's why we established this website.
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